Intrus
Support
A question, a bug, an intruder who swears they're innocent? We're here.
Last updated: September 29, 2026
Contact us
For any question, bug or suggestion about Intrus, write to hello@kyks.io. We usually reply within 48 working hours. Tell us your nickname and, if the problem happened during a game, the room code: it helps us find what went wrong.
Frequently asked questions
- How do I join a room? The host creates the game, lists the rooms of their house and opens a lobby: a 4-character code shows up on their screen. On the home screen, tap "Join — I have a code", type it in (or paste it if the host sent it to you), then pick your nickname and avatar. A room whose game has already started no longer accepts new players.
- How many players? From 4 to 13 players, all in the same place, each with their own phone. The host sets the number of intruders, the number of missions per player, the game duration and the advanced options (emergency meetings, discussion and voting time, anonymous votes…).
- Is Bluetooth required? Yes, for the radar and for eliminations: every phone broadcasts a temporary token specific to the game and detects nearby players, without ever measuring a precise distance or a location. Turn Bluetooth on, grant Intrus the permission in your phone's settings, and keep the app in the foreground during the game. Without Bluetooth the game carries on in honour mode: missions, meetings and votes keep working, but the radar and Bluetooth eliminations are unavailable.
- Do I need an account? No. On first launch, Intrus creates an anonymous profile tied to this phone: no e-mail address, no password. To get your progression (level, sonars, cosmetics) back on another device or after reinstalling, tap “Link” on your Profile (or Profile → Settings → Continue with Apple or Continue with Google; only Google is offered on Android), then sign in the same way elsewhere. A profile linked with Apple can only be found again on iPhone.
- What are INTRUS+ and the free trial? INTRUS+ is the game's subscription: exclusive cosmetics, +300 free sonars every month, +25% XP and sonars per game and an INTRUS+ badge on your avatar. Three plans in the Store: €1.49/month, €9.99/year or €14.99 once, for life. The monthly and yearly plans start with 7 free days (once per Apple or Google account); unless you cancel before the end of the trial, the subscription starts at the price shown. Payment goes through Apple on iPhone and through Google Play on Android.
- My purchase or subscription doesn't show up. Open Store → Restore purchases, signed in with the account you bought with: the same Apple account on iPhone, the same Google account on Android. The sonars of a pack are credited by our server a few seconds after Apple or Google Play confirms the purchase; if INTRUS+ or your sonars don't come back, write to us with your Apple or Google Play receipt.
- Cancel INTRUS+ or ask for a refund? On iPhone, the subscription is managed in your Apple account settings (Settings → your name → Subscriptions); on Android, in Google Play (Play Store → profile → Payments & subscriptions → Subscriptions). Cancellation takes effect at the end of the current period, and the free trial is cancelled the same way. Refunds are handled by Apple at reportaproblem.apple.com, or by Google Play from your order history (Payments & subscriptions → Budget & history); we have no access to your payments.
- What are sonars and cosmetics for? Sonars are the in-game currency: you earn them, along with XP, at the end of every game. In My avatar, they unlock the accessories and eyes your level hasn't reached yet; every item you buy is yours for good. The Store also sells sonar packs if you don't want to wait.
- I don't get game notifications. Intrus only notifies you (game start, meeting called, crisis, end of game) if you allowed notifications when the app asked. You can turn them back on on iPhone in Settings → Notifications → Intrus, on Android in Settings → Notifications, then Intrus.
- Delete my account? From the app: Profile → Settings (gear icon) → Delete my account. Erasure is immediate and permanent. Everything is detailed on the Account deletion.
- Report a bug? Write to us with your phone model, your iOS or Android version, your nickname and, if the problem happened during a game, the room code and the approximate time: it lets us find the game and reproduce the issue.